Retail Chain Audits

Chains are strong associations of persons and establishments in chain-ownership. They aim to take a lot of organization and back office work away from local offices to handle at a central office, making good use of scale, price and quality advantages. There are gradations in the central and local rates, but within each chain the top 5 chains performer far above the average performer. What is their secret? What did they discover and implement? And to what extent is it possible to standardize this and transfer it so the whole chain gains a higher level?

The logistic, ICT, finance and sales-audit are proved to be tools that have led to significant improvements. Where there are more, only 1 is the best. But excellence can be seen in various areas. Because requirements and opportunities in the environment constantly change, and the local office also develops itself, a regular periodic audit can be useful.